We want you to shop with confidence on Daucers.
If something isn’t right with your order, we’re here to help. As Daucers is a marketplace connecting independent buyers and sellers, return requests are handled between the buyer and the seller, with Daucers available to assist if needed.

Last updated: 1st August 2026

1. Our Promise

At Daucers, customer satisfaction is important to us. We work hard to provide a trusted marketplace where buyers can purchase with confidence and sellers can grow their businesses.

If an issue arises with an order, we encourage buyers and sellers to communicate first. If a resolution cannot be reached, Daucers may step in to review the case.

2. Your Right to Return

Where applicable under UK consumer law, buyers may have the right to return eligible items within 14 days of receiving their order.

To qualify for a return:

  • The item should be returned in its original condition.
  • Original packaging should be included where possible.
  • Proof of purchase may be required.
  • Some sellers may offer longer return periods at their discretion.

Certain categories may have different return rights depending on the item.

3. How Returns Work

  1. Contact the seller through your Daucers account.
  2. Explain the reason for the return.
  3. Wait for the seller’s response.
  4. If approved, carefully package and return the item using the agreed shipping method.
  5. Keep proof of postage until your refund has been processed.

Unless the item is faulty or incorrectly described, buyers are generally responsible for return postage costs.

4. Non-Returnable Items

The following items may not be eligible for return unless faulty or required by law:

  • Personalised or custom-made products
  • Digital products or downloadable content
  • Gift cards
  • Perishable goods
  • Sealed items where the seal has been broken (where applicable)
  • Items marked as final sale
  • Products damaged through misuse

Individual sellers may specify additional exclusions within their listings where legally permitted.

5. Damaged, Faulty or Incorrect Items

If your item arrives:

  • Damaged
  • Faulty
  • Incomplete
  • Different from the listing

please contact the seller as soon as possible, ideally within 48 hours of delivery.

Include:

  • Clear photographs
  • A description of the issue
  • Your order number

Most issues can be resolved quickly through replacement, repair or refund.

6. Refunds

Once a returned item has been received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are usually processed within 3–5 working days, depending on your payment provider.
  • Shipping costs may not be refunded unless the seller was at fault.

You will receive confirmation once your refund has been processed.

7. Seller Responsibilities

All Daucers sellers agree to:

  • Accurately describe their products.
  • Respond to return requests promptly.
  • Honour applicable consumer rights.
  • Process approved refunds without unnecessary delay.
  • Package items securely before dispatch.

Failure to meet marketplace standards may result in account action.

8. Buyer Responsibilities

Buyers are expected to:

  • Read listings carefully before purchasing.
  • Inspect items promptly after delivery.
  • Contact the seller before opening a dispute.
  • Return approved items securely packaged.
  • Provide accurate return information when requested.

9. Disputes & Resolution

If you and the seller cannot reach an agreement:

  1. Contact Daucers Support.
  2. Provide all relevant evidence, including messages, photographs and tracking information.
  3. Our team will review the information fairly.

While we cannot guarantee every claim will be successful, we aim to help both parties reach a reasonable outcome based on the available evidence.

10. International Returns

Daucers currently operates across the United Kingdom and the United States.

International return costs, customs charges and delivery times may vary depending on the seller’s location.

Buyers should always check the seller’s return policy before purchasing internationally.

11. Buyer Protection

Where eligible, Daucers may assist buyers experiencing:

  • Items not received
  • Items significantly different from their description
  • Orders damaged during delivery
  • Suspected fraudulent activity

Buyer Protection is subject to our marketplace policies and review process.

12. Need Help?

If you have questions about a return or refund, our support team is happy to help.

Email: daucers@hotmail.com