Fast, Secure & Reliable Delivery

Whether you’re buying a rare Pokémon card, vintage antique or unique collectible, we’re committed to making sure your order arrives safely. As a marketplace, individual sellers are responsible for dispatching their own items while following Daucers’ shipping standards.

Last updated: 1st August 2026

1. Marketplace Shipping

Daucers is an online marketplace connecting buyers and trusted sellers across Britain and the United States.

Each seller manages their own shipping methods, delivery times and courier services. Shipping information is displayed on every product listing before you place an order.

2. Dispatch Times

Most sellers dispatch orders within 1–3 working days after payment has been received.

Some handmade, personalised or made-to-order items may require additional preparation time. Estimated dispatch times will be shown on the product page.

3. Delivery Times

Delivery times vary depending on the seller’s location and the shipping method selected.

United Kingdom

  • Standard Delivery: 2–5 working days
  • Express Delivery: 1–2 working days (if offered)

United States

  • Standard Delivery: 3–7 working days
  • Express Delivery: 1–3 working days (if offered)

International delivery times may vary depending on customs processing and local postal services.

4. Shipping Costs

Shipping costs are set by individual sellers and are displayed before checkout.

Costs may vary depending on:

  • Item size and weight
  • Delivery destination
  • Courier selected
  • Tracked or insured delivery

Some sellers may offer free shipping on selected items.

5. Tracking Your Order

Where available, sellers will provide tracking information once your order has been dispatched.

You can view tracking details from:

My Account → Orders

Tracking updates are provided by the courier and may take several hours to appear after dispatch.

6. International Shipping

Many sellers on Daucers ship between Britain and the United States.

Please note:

  • Import taxes
  • Customs duties
  • VAT or local taxes

are the responsibility of the buyer where applicable.

Customs processing may occasionally delay deliveries.

7. Packaging Standards

Sellers are expected to package all items securely to protect them during transit.

For valuable collectibles, sellers are encouraged to use:

  • Protective sleeves
  • Bubble wrap
  • Cardboard reinforcement
  • Strong shipping boxes
  • Waterproof packaging where appropriate

Graded cards, antiques and fragile collectibles should always be packaged with extra care.

8. Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery time:

  1. Check your tracking information.
  2. Contact the seller through your Daucers account.
  3. Allow additional time during busy periods or public holidays.
  4. If the issue cannot be resolved, contact Daucers Support.

Our team will help mediate where necessary.

9. Damaged Items

If your order arrives damaged:

  • Take clear photographs of the packaging and item.
  • Contact the seller within 48 hours of delivery.
  • Keep all packaging until the issue has been resolved.

Depending on the circumstances, the seller may offer:

  • A replacement
  • A partial refund
  • A full refund

10. Incorrect Items

If you receive the wrong item:

  • Contact the seller as soon as possible.
  • Include photographs of the item received.
  • The seller will arrange the appropriate resolution.

11. Missing Parcels

If tracking shows your parcel as delivered but you cannot locate it:

  • Check around your property.
  • Ask neighbours or household members.
  • Contact the courier.
  • Contact the seller if the parcel cannot be located.

12. Seller Responsibilities

All Daucers sellers are expected to:

  • Dispatch orders within their stated handling time.
  • Package items securely.
  • Use reliable shipping services.
  • Provide accurate tracking where available.
  • Respond promptly to shipping enquiries.
  • Resolve delivery issues professionally.

Failure to meet these standards may affect a seller’s account.

13. Buyer Responsibilities

Buyers should:

  • Ensure the delivery address is correct before ordering.
  • Monitor tracking information after dispatch.
  • Be available to receive deliveries where required.
  • Pay any applicable customs or import charges.

14. Need Help?

If you’re experiencing a shipping issue that cannot be resolved with the seller, our support team is here to help.

Email: daucers@hotmail.com

We aim to respond within 24 hours.